Privacy Policy

Last updated: October 14, 2026

Zbouni ("we", "us") provides a WhatsApp sales assistant and inventory platform for businesses. This policy explains what information we process, why, and the choices you have.

Who this applies to

• Dealers who create a Zbouni account and their team members.
• Customers who message a dealer's WhatsApp number that is connected to Zbouni.

For customer conversations, the dealer decides how the data is used and we process it on the dealer's behalf.

Information we process

• Dealer account details: business name, contact name, email, phone number and login credentials (stored hashed).
• Inventory, orders, pricing and settings that dealers enter or import.
• Customer WhatsApp data: phone number, WhatsApp profile name, message content, and order details the customer provides (name, phone, delivery address, quantities).
• Technical data: server logs, IP addresses and request timestamps used for security and troubleshooting.

How we use it

• To answer customer questions about part availability and prices from the dealer's real inventory.
• To collect orders, notify the dealer and send order updates to the customer.
• To show dealers analytics such as sales and most-requested parts.
• To secure, maintain and improve the service, and to bill dealers for their subscription.

We do not sell personal data and we do not use customer conversations for advertising.

Service providers

• Meta (WhatsApp Business Platform) to send and receive WhatsApp messages.
• OpenAI to understand the text of customer messages. Prices and stock are never generated by AI.
• Hosting and database providers that run the service.
• Payment processors (for example Stripe) for dealer subscriptions, where enabled.

Retention

We keep data while the dealer's account is active. When a dealer closes their account, or when a deletion request is verified, we delete the related data within 30 days, except where we must keep records to meet legal obligations.

Security

Data is sent over HTTPS. Passwords are hashed, and access tokens and API keys are encrypted at rest. Access to dealer data is restricted by role.

Your choices and rights

• Customers can stop messages at any time by sending "STOP" or blocking the dealer's number.
• You can ask to access, correct or delete your data. See our data deletion instructions.

Contact

Questions about this policy: abedsalam506@gmail.com